dx999 Terms & Conditions

These Terms and Conditions ("Terms") apply to the dx999 platform and all services offered on it. By accessing this website, creating an account, or using any game or service, you are considered to have fully read, understood, and agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using this platform. dx999 reserves the right to amend these Terms at any time. Continuing to use the platform after amended Terms are published on this page will be considered acceptance of the new Terms.

1.1 Eligibility Criteria

When creating an account on dx999, you must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in your account being immediately suspended or closed, and any balance may be forfeited.

2.1 Account Security

It is your responsibility to keep your account login details confidential. If you suspect unauthorized access to your account, notify our support team immediately. You will be responsible for all activity conducted from your account, unless you have alerted us in a timely manner.

2.2 Identity Verification

dx999 may request identity verification at any time when necessary. A national ID card, passport, or other valid documents may be required for verification. Withdrawal access may be temporarily suspended until verification is complete.

2.3 Account Closure

You may request account closure at any time by contacting our support. dx999 also reserves the right to close accounts for the following reasons:

• Violation of these Terms
• Fraudulent or deceptive activity
• Multiple persons using one account
• Bonus abuse or system exploitation

dx999 supports the most widely used mobile wallet methods in Bangladesh. All financial transactions are secured by SSL encryption.

3.1 Special Instructions on Payment Methods

Rocket is the mobile wallet service of Dutch-Bangla Bank. Make sure to use the correct mobile number and PIN when depositing or withdrawing. dx999 is not responsible for funds lost due to incorrect information provided.

For any transaction-related issues, contact us via live chat or email at [email protected].

dx999 offers various types of bonuses and promotional offers. Each offer has its own terms and conditions, which should be read carefully before claiming.

4.1 Welcome Bonus

4.2 Wagering Terms

Bonus wagering is calculated only on the bonus amount, not the deposit amount. Winnings from a bonus cannot be withdrawn before the wagering requirement is met. Bonuses may be cancelled in the following situations:

• Claiming bonuses from multiple accounts
• Attempting to exploit the system by placing only low-risk bets with bonus funds
• Attempting to withdraw a bonus before closing the account

4.3 Other Promotions

Terms for the VIP program, cashback, and other ongoing promotions apply separately and are subject to change. dx999 reserves the right to change, suspend, or cancel any promotion at any time.

All games available on dx999 are operated according to defined rules. Players are responsible for understanding the individual rules and payout structures of each game.

5.1 Fair Play

All games on dx999 are operated under fair play principles. RNG (Random Number Generator) technology is used to determine the outcome of each game in an impartial and random manner. In the event of a technical error, dx999 reserves the right to void or adjust the affected bets.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using any kind of bot, automated software, or artificial intelligence
• Colluding with other players to gain an advantage
• Exploiting system vulnerabilities or technical errors
• Claiming bonuses or benefits through multiple accounts
• Using the platform for money laundering or illegal activities

If such activities are proven, the account will be immediately closed and the associated balance may be forfeited.

5.3 Game Providers

dx999 offers games from various well-known providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. Games from third-party providers are operated under their own rules and terms.

All content on this website — logos, designs, graphics, text, software, and other elements — is protected under the intellectual property rights of dx999 or its licensors. Reproducing, distributing, or commercially using any part of this content without prior written permission is prohibited.

Users are granted limited permission to use this platform for personal and non-commercial purposes only. Any unauthorized use will revoke this permission.

Please read our Privacy Policy for details on how your personal information is collected, stored, and used. dx999 uses SSL encryption and modern cybersecurity measures to protect your data.

7.1 Purposes of Data Use

• Account management and identity verification
• Processing financial transactions
• Providing customer support
• Fraud prevention and security
• Meeting legal obligations

7.2 Cookies

dx999 uses cookies to improve your browsing experience. Cookies can be controlled through your browser settings, but doing so may cause some services to not function properly.

The dx999 platform is provided on an "as is" basis. dx999's liability for losses caused by technical errors, server outages, network issues, or interruptions to third-party services is limited.

Gaming is a recreational activity and carries financial risk. You are fully aware of the possibility of losing funds you deposit, and you are voluntarily accepting that risk.

8.1 Force Majeure

dx999 is not liable for service disruptions caused by natural disasters, government directives, cyberattacks, or other uncontrollable circumstances. Such situations will be resolved as quickly as possible.

dx999 places the highest importance on responsible gaming. This platform should be used for entertainment purposes only, and not as a way to relieve financial pressure or repay debt.

For self-exclusion, deposit limit settings, or more information on responsible gaming, visit our Responsible Gaming page or contact the support team.

This service is for persons aged 21 and over only.

For any dispute or complaint, please contact our support team first. We aim to resolve all complaints fairly and impartially.

10.1 Complaint Process

• Contact us instantly via live chat.
• Send a detailed complaint by email to [email protected].
• Include the date of the complaint, the amount involved, and any relevant information.
• Our support team will review your complaint and get back to you.

10.2 Final Decision

The decision of dx999's management authority will be considered final in all disputes. Game results, technical records, or log file data will be used as evidence in dispute resolution.

dx999 reserves the right to change, amend, or update these Terms at any time. A notice will be posted on the platform for significant changes.

Continuing to use the platform after updated Terms are published will be considered acceptance of the new Terms. It is therefore recommended that you visit this page regularly.

If you have any questions or need clarification about the Terms, contact our support team — we are available 24/7 to assist in Bengali and English.